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  1. How long will it takes to complete my order?
    • During peak period, it will take 14-20 working days to complete an order
    • Normally around 7-10 working days after payment is made
    • We only take urgent orders if there are still slots available, and time permits us to do so.
  2. I would like to send my own towel for embroidery work, is that possible?
    • Yes, you may send the towels to us and we will only charge for the embroidery fee.
    • We accept towels, cushion cover, aprons, handkerchief, bath robe and pillow case.
  3. How much do you charge for embroidery work?
    • The fee starts from RM20 depending on the stitch count. Bigger & complicated designs = Higher price compared to Small & simple designs
    • Sample request: Additional fee will be charged if you request for sample embroidery using your own design.
    • Alternatively, you may check out our previous embroidery works at our Facebook page or Instagram
  4. Can I use my own photo for the embroidery?
    • Yes, but there will be additional fee to convert the photo (jpeg) to embroidery format
    • Digitizing fee starts from RM15
    • Sample request: Additional fee will be charged if you request for sample embroidery using your own design.
    • Alternatively, you may check out our previous embroidery works at our Facebook page or Instagram
  5. What type of towel are your using?
    • We use 100% cotton material towels
  6. How long does it takes to complete my order?
    • Depending on current outstanding order, normally 7-10 working days. However during peak period (after bazaars, Christmas season, year end) it may take longer about 10-14 working days
  7. Do you do delivery?
    • Most of the time, we use courier service to send your order. But you may also arrange to collect your order at our place in Shah Alam (by appointment only)
    • For bulk order delivery above RM600, we do provide free delivery within Shah Alam area.